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  • +7 495 629 51 06
  • +7 495 974 33 46
  • +7 929 545 87 17
EMAIL>
  • info@yaninacouture.com
ADDRESS>
  • Moscow
  • Tverskaya street, 6 build 6/1
  • Monday- Friday
  • 10 AM - 7 PM (UTC +3)
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ТАБЛИЦА РАЗМЕРОВ
  1. Обхват груди измеряется по наиболее выступающим точкам груди
  2. Обхват талии измеряется поверх ленты, повязанной на талии, в самом узком месте
  3. Обхват бедер измеряется измеряется по наиболее выступающим точкам ягодиц
  4. Рост измеряется от макушки до ступней (стоя прямо, без обуви)

    FAQ

    CHECKOUT

    HOW TO PLACE AN ORDER ON THE WEBSITE?
    Processing an order is very simple: use the site navigation to find the right product. On the top panel there are sections by product categories - click on the category and you will see a drop-down menu with item groups. Click on the necessary group and you will be taken to the page where the items you are interested in are collected.

    Select the necessary item and go to its page by clicking on the product image. On the product page, you will see an image of its parts and back view, as well as a description of the composition. Carefully read the product characteristics and select the preferable size. After that, click on the "Add to shopping bag" button and then "Go to shopping bag". To continue shopping, use the navigation again.

    To delete unnecessary items from the shopping bag, click the "Delete" button on the right. Confirm the removal.

    To place an order, click on the "Checkout" button. Then you will see a menu with three sections: Shipping Method, Payment Method and Confirmation. On the Shipping Method page, fill in all the necessary forms. You can enter a new address or select it from your saved addresses if you have already made purchases on YANINACOUTURE.COM. You can also choose the Pick-up option, which is available at the store in Moscow. Click "Continue".

    On the Payment Method page, select the most convenient payment method for you (cash payment, payment by Bank card on the website or by courier, payment via PayPal) and click the "Continue" button. On the Confirmation page, please check your order. If necessary, specify comments to the order. Then click the "Checkout" button.
    HOW TO PRE-ORDER?
    Place the necessary item from the Pre-order section into the order and pay for it. After your order arrives, we will contact you to agee on a convenient time and shipping method. The conditions of returning a pre-ordered item are identical to returning a regular item.
    CAN I PLACE AN ORDER BY PHONE?
    Yes, of course. Our employees will help you to place your order from Monday to Friday from 10:00 to 19:00 (Moscow time). Just call us +7 (495) 629-51-06
    DO I NEED TO REGISTER TO PLACE AN ORDER?
    Yes, you do. To register, you must provide an email address or log in using one of the social networks.
    WHAT SHOULD I DO IF I DON'T REMEMBER MY PASSWORD?
    Go to your personal account. Enter your email address and click the link "Forgot your password?", then click "Restore password". You will receive an email with a new password to the earlier specified address.
    IS THE ITEM RESERVED IN THE SHOPPING CART?
    The item in the shopping cart is not reserved. The product is reserved only after completed checkout.
    HOW DO I KNOW THAT MY ORDER HAS BEEN PROCEEDED?
    After placing the order, you will receive an email and SMS confirmation that the order has been accepted for processing. You can check the order status in your personal account.
    CAN I CANCEL OR MAKE CHANGE AN ORDER?
    Each order is prepared for shipment as quickly as possible. If you decide change or cancel it, please immediately contact the customer service of the online store by phone +7 (495) 629-51-06 . Unfortunately, we cannot always add new products to a completed order, but we will be ready to help you with making a new purchase.

    PAYMENT

    HOW CAN I PAY FOR AN ORDER?
    We offer you several convenient and secure ways to pay for your order:
    • Online payment by Bank card on the website via PayU or PayPal;
    • In cash or by bank card to the courier upon delivery
    CAN I PAY FOR ONE ORDER IN TWO DIFFERENT WAYS? FOR EXAMPLE, PARTLY BY BANK CARD AND PARTLY IN CASH?
    Unfortunately, no, you cannot.
    WHERE TO CONTACT IF AN ERROR OCCURRED WITH A CARD PAYMENT?
    In this case, you need to contact the online store support service of the YANINACOUTURE.COM by calling +7 (495) 629-51-06 from Monday to Friday from 10:00 to 19:00 (Moscow time). Our employees are always glad to help you!

    DELIVERY

    WHEN WILL MY ORDER BE SENT AND DELIVERED?
    Orders delivery is accomplished from 2 to 7 working days (Russia).
    You can find out the exact time and cost in the delivery section.
    HOW MUCH DOES DELIVERY COST?
    Delivery costs 800 RUB in Moscow and Moscow Oblast, in St. Petersburg and Leningrad Oblast - 1200 rubles. You can find the terms of delivery to other regions here.

    Please note that during the period of seasonal discounts (SALE), the delivery terms may be changed. Detailed terms are published in the delivery section.
    IS THE PICKUP FUNCTION AVAILABLE IN YOUR STORE?
    Yes, you can pick up your order at the pick-up point in Moscow:
    • YANINA COUTURE online boutique at 6/1, Tverskaya street, Moscow
    DO I NEED TO PAY CUSTOMS DUTY AS IN OTHER ONLINE BOUTIQUES?
    Customs duty is not paid for delivery in the territory of the Russian Federation and the countries of the Eurasian Customs Union. For CIS countries, you can find out the sum and rules of payment of customs duty by calling us +7 (495) 629-51-06.
    CAN ANOTHER PERSON TAKE MY ORDER?
    Yes, to do this, you must specify this person as the recipient of the order.

    RETURN AND EXCHANGE

    CAN I CANCEL MY ORDER?
    Yes, you can cancel the order. To do this, contact support YANINACOUTURE.COM +7 (495) 629-51-06.
    HOW TO RETURN OR TO EXCHANGE AN ITEM?
    You can return or exchange an item of appropriate quality within 7 calendar days after delivery. The product must retain its original appearance, factory labels, including the CIM (control and identification mark) on fur products, seals and original packaging. For more information about the refund procedure, see the Return and Exchange section.
    HOW LONG WILL THE MONEY BE RETURNED?
    The funds are transferred within 10 working days since the moment of receiving of the goods to the warehouse, if there is a correctly filled application for the return of the goods. The term of crediting funds for non-cash transfers depends on the internal regulations of the recipient Bank.
    WHAT SHOULD I DO IF THE RECEIVED PRODUCT DOES NOT CORRESPOND WITH THE ORDER?
    Please report this case to the YANINACOUTURE.COM support service immediately by +7 (495) 629-51-06. We will call a courier to return or exchange the wrongly delivered order.

    SIZE CHOICE

    HOW TO CHOOSE THE RIGHT SIZE?
    To determine the right size, please use the size table. If you still have questions or doubts, please contact our YANINACOUTURE.COM customer support by calling +7 (495) 629-51-06.